Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, with all tags, manuals, and accessories intact.
- You must initiate the return within 7 days of receiving the item.
- Proof of purchase or receipt is required.
Non-Returnable Items
Unfortunately, we cannot accept returns for the following:
- Customized cricket bats or gear with engraving, stickers, or personalization.
- Used protective equipment (gloves, helmets, guards) for hygiene reasons.
- Gift cards or promotional vouchers.
- Clearance or final sale items.
Damaged or Defective Products
If you receive a damaged or defective item, please contact our support team within 48 hours of delivery. We may request photos or a short video to verify the issue. Upon confirmation, we’ll arrange a pickup and send a replacement or issue a full refund at no extra cost.
How to Initiate a Return
To return a product, please follow these steps:
- Email us at support@skorpionstore.com or WhatsApp us at +91-XXXXXXXXXX with your order number and reason for return.
- Our customer care executive will review and approve eligible requests.
- Once approved, we will arrange a return pickup or guide you through self-shipping (in select areas).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed via your original method of payment within 5-7 business days.
- In case of prepaid orders, refund may take additional 2–3 days depending on your bank or payment gateway.
- If the item is not returned in its original condition, a partial refund may be issued.
Exchanges
If you need to exchange an item (size, weight of bat, or incorrect variant), please mention it clearly while initiating the return. Exchanges are subject to product availability.
Note: Please do not send your purchase back to the manufacturer. All returns must be processed via SkorpionStore support channels only.
Contact Us
If you have any questions about our return or refund policy, feel free to contact us at:
- Email: support@skorpionstore.com
- Phone: +91-999999988 (Mon–Sat: 8am to 7pm IST)
- Instagram DM: @skorpionstore
We offer hassle-free returns within 7 days of delivery on most items, excluding personalized cricket bats. Refunds are processed within 3-5 business days upon receiving the return.